The 30-day promise

Use it. If it didn’t earn its spot on your shelf, you have 30 days from delivery to ask for a refund. No interrogation — a one-line reason helps us improve, but it is not required.

How to start a return

1. Email 15334786577@163.com with your order number (or use the form on our Contact page).
2. We reply within 24 hours with the return address and, if the issue is ours (wrong or defective item), a prepaid label.
3. Ship it back, send us the tracking photo, and your refund goes out within 3 business days of arrival.

The fine print, in plain words

• Opened is fine. You can open and try the product — that is the point of a promise like this. Please return at least the empty bottle so we can count stock accurately.
• Refunds go to the original payment method (card or PayPal). Banks typically post them in 3–10 days.
• Wrong or damaged on arrival? Photo to support and we ship a replacement immediately — you keep or return the damaged item, your choice.
• Return shipping is on you for change-of-mind returns (any postal service with tracking is fine) and on us for everything that is our fault.
• Not covered: damage from misuse (e.g. frozen concentrate), and bulk-buy reorders of the same item after two refunds on it — we will always explain if we decline.